Raise a credit note using the Correct action


  • Correct an unpaid posted sales invoice 

Why do we raise a credit note using the Correct action? 

Sometimes invoices are posted in error or your customer requests for changes to an invoice. You can raise a credit note using the Correct action on the selected posted sales invoice.  

Note: Once an invoice is partially or fully paid, you can’t raise a credit note using the Correct action. You’d need to manually create a corrective sales CR/Adj note to reimburse the customer. You can also complete this action using the sales return order.  

How to raise a credit note using the Correct action 

Note: If you know your posted sales invoice document number, you can search for the posted sales invoices list in the top right-hand corner of the page.  

Here, we’ll search for the posted sales invoices from the customer card.  

  1. From the Wiise landing page, select the Customer. 
  2. Select your customer from the Customer list.  
  3. In the Customer Card, select Customer. Then select Ledger Entries
    sales invoice customer ledger entries
  4. The customer ledger entries display all the customer's transactions.  
  5. In the customer ledger entries list, filter the Document Type to Invoice
    Filter invoice
  6. Select the posted sales invoice that needs to be corrected. 
  7. From the selected posted sales invoice page, select the Correct action. Then, select Correct. 
    PSI Correct
  8. If you’re correcting a posted sales invoice that was posted from an order, the message box below pops up informing you that the invoice will be cancelled, and you can create a new invoice or order by using the Copy Document action.   
    PSI Correct 2
  9. Select Yes to continue or select No to cancel.   

    Note: When you select Yes, the posted sales invoice gets canceled and a credit note will be automatically created to reverse the transaction.  
  10. You’ll be taken to the sales orders list where you can create a new sales order.  
  11. You can use the Copy Document action to copy across an invoice or an order from another document into the new sales order or a new sales invoice.  
  12. When you’re satisfied with the corrections and you’re ready to post, select Release. Then, select Release to approve the sales document.   
    Correct Release
  13. When your sales document status is Released, you can post your sales order or sales invoice. 
  14. Select Posting. Then select Post.  
    Correct Posting
  15. A message box pops up giving you three options. To Ship, Invoice or Ship and Invoice.

    Correct Ship and Invoice
    1. If you select Ship, the sales order is shipped. 
    2. If you select Invoice, an invoice is sent to the customer. 
    3. If you select Ship and Invoice, the order is shipped, and the invoice is posted.  
  16. You’ve successfully raised a credit note using the Correct action.  

Note: If you have created and posted a sales invoice directly, the Correct action will direct you to a new version of the sales invoice with line-item fields copied from the canceled sales invoice so you can make your corrections.  

Note: You can view the credit note directly from the customer ledger entries on the customer card or search Posted Sales CR/Adj Notes from the top right-hand corner of the page. 

Note: You can view your corrected invoice from the Posted Sales CR/Adj Note by selecting the Cancel action. Then select Show Cancelled/Corrective Invoice. 

What’s next? 

Aside from the Correct action, the other two options to correct your posted sales invoice are to Cancel or create a corrective sales CR/Adj note  

Need more help?   

No problem, that's what we're here for. Reach out to support@wiise.com anytime you can't find what you're looking for.