Raise a credit memo using the Correct action

Overview:

Correct an unpaid posted sales invoice

Why do we raise a credit memo using the Correct action?

Sometimes invoices are posted in error, or your customer requests changes to an invoice. You can raise a credit memo using the Correct action on the selected posted sales invoice.

Note: Once an invoice is partially or fully paid, you can’t raise a credit memo using the Correct action. You’d need to manually create a corrective sales credit memo to reimburse the customer. You can also complete this action using the sales return order.

Note: If you know your posted sales invoice document number, you can search for the posted sales invoices list in the top right-hand corner of the page.

How to raise a credit memo using the Correct action?

Here, we’ll search for the posted sales invoices from the customer card.

From the Wiise landing page, select the Customer.
Select your customer from the Customer list.
In the Customer Card, select Customer. Then select Ledger Entries.
The customer ledger entries display all the customer's transactions.
In the customer ledger entries list, filter the Document Type to Invoice.
Select the posted sales invoice that needs to be corrected.
From the selected posted sales invoice page, select the Correct action. Then, select Correct.
If you’re correcting a posted sales invoice that was posted from an order, the message below informs you that the invoice will be cancelled, and you can create a new invoice or order by using the Copy Document action.
Select Yes to continue or select No to cancel.

Note: When you select Yes, the posted sales invoice gets canceled and a credit memo will be automatically created to reverse the transaction.
You’ll be taken to the sales orders list where you can set up a new sales order.
You can use the Copy Document action to copy across an invoice or an order from another document into the new sales order or a new sales invoice.
When you’re satisfied with the corrections and you’re ready to post, select Release. Then, select Release to approve the sales document.
When your sales document status is Released, you can post your sales order or sales invoice.
Select Home. Then, select Post.
A message displays requesting you to select either Ship, Invoice or Ship and Invoice.
1. If you select Ship, the sales order is shipped.
2. If you select Invoice, an invoice is sent to the customer.
3. If you select Ship and Invoice, the order is shipped, and the invoice is posted.
Select OK to continue or Cancel to stay on the page.
You’ve successfully raised a credit memo using the Correct action.

Note: If you have created and posted a sales invoice directly, the Correct action will direct you to a new version of the sales invoice with line-item fields copied from the canceled sales invoice so you can make your corrections.

Note: You can view the credit memo directly from the customer ledger entries on the customer card or search Posted Sales Credit Memo from the top right-hand corner of the page.

Note: You can view your corrected invoice from the Posted Sales Credit Memo by selecting the Cancel action. Then, select Show Cancelled/Corrective Invoice.

What’s next?

Aside from the Correct action, the other two options to correct your posted sales invoice are to Cancel or create a corrective sales credit memo.

Need more help?

No problem, that's what we're here for. Reach out to support@wiise.com anytime you can't find what you're looking for.