Overview:
- See how your customers are spread across Healthy, Watching, At Risk, Critical and Dormant in Churn Radar.
- Check your revenue at risk and which accounts have worsened in the last 30 days.
- Work down a ranked list of at-risk accounts in At-Risk Accounts, with filters and search.
- Open an account to see the evidence behind its state.
This is especially valuable for sales and commercial leads who want to spend their week on the customers most likely to leave.
Note: The Retention Agent is in beta and available to Dynamics 365 Business Central customers only. Workspaces with more than 10,000 invoices may not be fully analysed.
Save Plans, Work the accounts, Held as expected and scheduled re-scoring are coming soon.
Wiise Knowledge Base article: Retention Agent
Billing fix for the admin portal
We fixed a billing issue in the GTM IQ admin portal that affected Wiise subscriptions without GTM IQ. You don't need to do anything.