Manage customer order deliveries 

Why manage customer order deliveries? 

Warehouses can effectively manage customer order deliveries by ensuring orders are processed and delivered accurately and on time. This approach reduces errors, minimizes delays, and lowers operational costs.  

How to manage customer order deliveries? 

Here’s a guide and key considerations you can take to manage customer order deliveries effectively. 

1. Order receipt: Customer orders can be received through various e-commerce platforms such as EDI, phone calls or emails.  
2. Verify order details: Ensure all customer orders match the order receipts. Enter details accurately in Wiise by verifying product availability, shipping address, and customer information. 
   
   Note: Use Wiise Warehouse on Time ship goods on time and record all the shipping information.   
3. Order picking: Select the picking method based on your warehouse policies. You can opt for either single order picking or batch picking. 
   1. Single order picking: Each warehouse employee handles one order at a time, collecting all items for that specific order before moving on to the next. 
   2. Batch picking: Warehouse employees collect items for multiple orders simultaneously, grouping them into common items to improve efficiency. 
4. Order packing: Set up packing stations equipped with packing materials, scales and tools. 
   1. Proper Packaging: Use appropriate packaging materials to protect items during transit. Include invoices, packing slips, and return labels in the package. 
   2. Quality Check: Perform a quality check to ensure the correct items are packed in the right quantities for each customer order. 
5. Shipping and delivery: Select reliable shipping carriers based on delivery speed, the cost and customer preference.  
   1. Print accurate shipping labels and provide customers with tracking information to keep them updated on their deliveries. 
6. Order returns: Set a clear return policy and communicate with customers.  
   1. Set up a dedicated area to handle returns. Warehouse workers will need to inspect returned items, update inventory and process refunds or exchanges within the timeline.  
7. Collect feedback: Gather customer feedback on their delivery experience to gauge satisfaction. Use this feedback to improve your customer order delivery processes. 
8. Continuous improvement: Regularly review warehouse processes to enhance efficiency and reduce errors. 
9. Staff training: Provide regular staff training on the warehouse best practices, policies and processes.  

What’s next? 

Find out how to review stock rotation and expiry in the warehouse. 

Need more help?  

No problem, that's what we're here for. Reach out to support@wiise.com anytime you can't find what you're looking for.