Banking
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      Yodlee Frequently Asked Questions

       

      Overview:

      • Understand and address common inquiries raised. 

      Supported Banking Products

      Q1: How do I ensure that my bank allows data to be shared with the bank feed provider?

      A1: Most banks already allow data sharing as a default for business accounts. Contact your bank and check how to enable data sharing for your business accounts. Do this as a first step before adding a bank account to your Wiise ERP bank feeds. You can find this information on your bank’s website as well.

      Below is a list of some common banks that allow data sharing for your business accounts:

        1. COMMBANK
        2. NAB
        3. ANZ
        4. WESTPAC
        5. SUNCORP
        6. MACQUARIE
        7. BENDIGO AND ADELAIDE BANK
        8. BANK OF QUEENSLAND
        9. BANK OF MELBOURNE
        10. BENDIGO BANK

       

      Q2: What are the supported banks for Bank feeds in Wiise Australia?

      A2: Refer to open banking bank feeds for Wiise Australia.


      Q3: Can you obtain bank feeds for international bank accounts for an Australian entity?

      A3: No, bank feeds are only supported for AU/NZ registered banks.

      Q4: Are bank feeds supported for credit cards and PayPal accounts?

      A4: No, bank feeds are not supported for credit cards and PayPal accounts.


      Setting up Bank Feeds


      Q5: What do I need to know before setting up bank feeds?

      A5: To set up bank feed in Wiise, you'll need to check the following:

        1. That you are an authorised user of the your business banking account with the relevant delegated authority;
        2. That you have authorised the sharing of open banking transaction data via your bank. This is often done via your online banking portal;
        3. That you have the correct permissions in Wiise to enable bank feeds and set up a new bank account feed. 

      Q6: What if I can’t login into my bank using the wizard?

      A6: Each bank has different websites for different banking products, so you'll need to check that you have selected the right product by checking the website of the bank. 

        1. Go to the URL in the top navigation bar in Yodlee and check the website address. 

        2. Go to your bank login page and check the address URL in the top navigation.

        3. Compare the website address URLs. If they're different, then you have either selected the wrong banking product in the wizard or may need to link your bank account to the website used for sharing data via Yodlee.

      Note: For example, Yodlee connects with Open Banking data using the Netbank website URL so if you're only accessing your business banking account via Commbiz you'll need to register that account with Netbank.

       

      Q7: What is the frequency of receiving bank feeds?

      A7: The frequency can be set on your linked bank accounts page. You'll receive bank feeds daily.


      Q8: Can I set a date from which I want historical transactions imported when I first enable bank feeds?

      A8: When manually importing feeds after adding the bank account, select the start and end date for the manual import.

       

      Q9: When searching to add banks using the Yodlee wizard, is any bank with the words “personal” in them supported for Business banking?

      A9: Personal would indicate personal banking accounts that are not related to the business. 

       

      Q10: I can't find my bank account in the list of banks.

      A10: Use the search bar in your Wiise Bank Feeds panel on your Wiise landing page to search for your bank account. All major banks in Australia are supported by Yodlee.


      If you can't find your bank account after searching, contact support@wiise.com