If you're experiencing issues with Wiise performance, like slowness or pages not opening, try these troubleshooting steps to find out what the problem is. If you can't find the problem, reach out to Wiise support and we'll give you a hand.
- Check your internet connection is up and there's no drop out.
- Check there's no update on your anti-virus software that you need to install.
- Check there's no updates to internal firewall policies that your IT people have changed.
- Check if Wiise works in different browsers, like Edge, Chrome or any other browser.
- Turn off the VPN connection and use an external connection such as a mobile hotspot – this will show you if the connection is being blocked internally.
- Use a different PC to see whether it's just your PC having the issue.
- Try closing multiple open pages in the browser.
- Do you have a wireless connection?
- We recommend that you connect with a LAN cable so you don't experience signal disruptions.
- There might be a network traffic issue; check if:
- Are other sites like YouTube, Facebook and other video and audio sites slowing the internet performance on your PC?
- Do you have a firewall that controls what sites you can visit?
- What is your bandwidth?
- What is the current internet speed?
- Is there a bandwidth allocation per user setup on your router?
- How much bandwidth is allocated per user?
- Port prioritisation:
- If PORT 443 isn't prioritised, you'll need you to set the PORT priority and bandwidth allocation.
10. If you've checked the above steps and you're still experiencing issues or all users in your office are affected, please email us at support@wiise.com with the following details:
- When (date and time) the issue happened
- Which browser you're using, and whether you've tested on a different browser:
- IE
- Chrome
- Edge
- Safari
- A screen shot of the error message for one, or multiple users.
- How many users are affected.
- If all users are affected please include *Urgent System Down* in email subject line.